
Case Study: VIE Media
Outcomes/Results:
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Automated customer relationship management workflows across the organization
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Eliminated missed meetings and improved client experience through automatic scheduling
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Increased prospecting volume through AI-powered lead generation
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Freed leadership to pursue enterprise accounts, resulting in first six-figure contract
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Provided real-time visibility into operations without manual status updates
Background
VIE Media is a bootstrapped marketing agency that built itself into a cornerstone of the Saint Louis business ecosystem. The company drives measurable ROI for clients by offering integrated online marketing services that create compounding value across multiple customer touchpoints. Every service includes custom data dashboards that enable clients to track and optimize their marketing performance.
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Despite strong client relationships and service quality, VIE faced operational constraints that prevented growth into larger enterprise accounts. The organization lacked standardized processes for lead management, project tracking, and team coordination. Autonomi deployed a cross-organizational automation system that integrated scheduling, reminders, task assignment, lead generation, and workflow management.
The Cost of Manual Operations:
VIE's client-first approach created operational chaos behind the scenes. President Garrett led each engagement uniquely without standardized procedures. Prospect and client notes lived in scattered Excel files. Follow-ups and reminders were manually entered into Google Calendar—when remembered at all.
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This ad-hoc system resulted in missed meetings, delivery failures, and damaged client relationships. Team members constantly reprioritized work without visibility into dependencies or deadlines. The organization couldn't scale because every function required manual coordination that consumed leadership bandwidth and limited capacity.

Autonomi's Solution: The Automated Master Leveraging Intelligence (ALMi)
Autonomi worked with VIE to establish standard operating procedures and built ALMi—an integrated automation system that handles critical administrative functions across the entire organization.
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ALMi sources qualified leads from Google and LinkedIn and populates VIE's call list automatically. Sales staff focus entirely on conversations instead of prospecting. When a lead shows interest, a single button click imports them into the CRM, schedules the discovery session, and adds the Zoom meeting to both calendars. Lead management became passive—review lists, click buttons, receive reminders.
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Once leads enter the pipeline, ALMi identifies relevant team members for each closing step and assigns tasks with deadlines automatically. Employees receive personalized daily task lists each morning. With scheduling, lead flow, and project management automated, Garrett shifted from constant personnel coordination to pursuing enterprise clients. VIE closed its first six-figure contract. ALMi's executive dashboards provide real-time organizational health metrics, keeping leadership informed without requiring constant oversight.
