Case Study: VGM & Associates
Outcomes/Results:
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Processes over 50,000 documents per week automatically
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Increased operational efficiency across claims workflows
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Eliminated tedious manual document processing tasks
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Improved employee satisfaction and productivity
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Identified additional automation opportunities for future expansion
Background
VGM Fulfillment delivers fast, accurate medical supply orders to healthcare providers. The fulfillment process requires processing numerous insurance claim documents—from standardized hospital forms to handwritten prescriptions and medical charts. Employees manually identified, reviewed, and compiled these documents for claim filing, a time-consuming process that limited operational capacity. VGM and Doxci identified the insurance claims workflow as a priority automation opportunity. Doxci developed an AI proof of concept using sample data and presented it to leadership. After approval, Doxci collaborated with VGM's IT team to integrate the solution into existing systems.
Doxci's Solution: Custom AI for Medical Document Processing
VGM Fulfillment needed to process diverse medical documents quickly and accurately to scale operations. The solution required handling both standardized forms and irregular documents like handwritten prescriptions across high volumes. Doxci built a custom AI system that sorts through varied document types—typed and handwritten—and extracts relevant information for insurance claims. The solution includes Homelink, a component that verifies medical staff licenses for compliance requirements. Doxci also configured an automated email inbox where documents are received, processed, and organized for claim filing without manual intervention.
Results: Sustained Efficiency and Expanded AI Strategy
The AI solution processes over 50,000 documents weekly, transforming VGM's operational capacity. Employees previously occupied with manual document work now focus on strategic initiatives that deliver higher business value. The successful implementation validated AI's potential for VGM's operations, and the company has identified multiple additional automation opportunities. VGM plans to engage Doxci for supply order validation and digitization next. The claims processing success established Doxci as VGM's long-term partner for AI-driven operational improvements.